Tag Archives: employment

110 Job Hunting Resume, CV and Interview Tips

110 job hunting resume cv and interview tips from Jim Bright

Here are some tips for Job Hunting, Resumes, Interviews, and Testing for 2011.

As an author of job hunting books that have sold way in the 100,000s in the USA, UK, Australia, China, Vietnam, Sweden, Denmark, Italy, Japan (you get the idea), with titles like Amazing Resumes, Brilliant CV, Resumes that get shortlisted, Should I stay or Should I go, StressSmart®, and Job Hunting for Dummies Australia & New Zealand, I thought I’d pass on some tips to assist in landing that job.

More tips and advice can be found in other great titles in the USA published by JIST, and the Brilliant series in the UK published by Pearson.

I’ve divided the tips into sections below.

39  Resume, Cover letter, Job Search tips

  1. The resume is just as important as the interview. When we got recruiters to rate candidate resumes and then rate their interview performance, the resume predicted the job offer just as strongly as the interview.  Don’t under-estimate the resume.
  2. The resume is the first point of contact between you and the employer in many cases. The resume is the only time in the recruitment process where you have total control over what information is presented and how it is presented. First impressions count.
  3. Make your resume a marketing tool that sells you! When you show someone around your garden you point out the beautiful flowers, and water features – you don’t dwell on the dog’s droppings and the compost heap! In the same way on your resume you emphasize your achievements rather than just your duties. (We found that resumes that emphasize achievements were more likely to be short-listed that resumes that emphasized job duties).
  4. Make a list of every single achievement you have had in life since birth. Yes since birth.  Leave nothing off no matter how trivial it seems.   You might not use “I learned to talk” on your resume, the practice in training your memory to recall personal achievements means you will recall more achievements from your school or work life that are relevant.
  5. Do as much research as you possibly can on the job you are going for.
    • Google search,
    • ask current and past employees,
    • visit the office, factory or shop if practical.
    • Call the contact to ask intelligent questions
    • Get a friend to call to ask the “dumb” or self-serving questions (like how much money, can I delay my start, can I leave early on Wednesdays)
    • Buy or hire the product or use the service if practical
    • Ask your mentors and network
    • Check out job sites, Linkedin, Facebook, Google + and Twitter for information
  6. All resumes should be be written with the Fit model in mind – the fit between you and the job on offer. Do this by:
  7. Look at the job ad, position description and any other research you have on the job you want to apply for and divide the job into
  8. Knowledge – what you need to know to do the job
  9. Skills – what skills do you need to have to do the job
  10. Abilities – how will you need use your knowledge and skills
  11. Attitudes – what kind of personal qualities are they looking for
  12. Now think about yourself in the same way – Knowledge, Skills, Abilities, Attitudes
  13. To decide what to include in the resume (or say in the interview) apply these rules:
    • If it increases the fit between you and the job include the information on the resume or say it in the interview
    • If it decreases the fit between you and the job, omit it from the resume and do not say it in the interview
    • If it is neutral with respect to fit between you and the job only include it if there is room and only say it if there is time

Layout:

  1. If you are completing an online resume – type it out first into Pages or MS Word.  Get the word lengths, format and spelling correct and double-checked before copying pasting into the online form.  Also it means if the form crashes or the link is dropped you still have all your work saved in the word-processing file.
  2. If you are printing a hard copy:
  3. Use white paper of 80 gsm thickness or slightly greater
  4. Avoid gimmicks including:
  5. Clip art
  6. Pictures
  7. Photographs (unless expressly asked for)
  8. Samples of your work (unless expressly asked for)
  9. Colored paper
  10. Non-standard fonts (use Arial 11, Times New Roman 12, Verdana 12)
  11. In our research resumes containing identical content put presented in a wacky way were rated lower by recruiters and they said it included less information

Content:

  1. Leave out date of birth, gender, marital status, children, religion, smoker status, illnesses or disabilities, sexual orientation, memberships of political or activist organizations (unless they unarguably increase the fit), hobbies (unless directly relevant to the job), reasons for leaving, salary or salary expectations
  2. Include contact details, generally include an address (unless it is a long way from the place of work, has a notorious reputation, you have reason to be concerned about security or privacy)
  3. Length: School leavers 1- 2 pages, graduates and most employees 2-3 pages, senior people up to 5 pages.  Academics, and when specifically requested, the sky is the limit
  4. Spelling mistakes.  Eliminate these by
  5. Using spell checker (set to the correct language)
  6. Then printing out and reading
  7. Then give it to someone else to read and check (who has good grammatical skills)
  8. Read the document backwards – this is an old proof readers trick – it forces you to process each word and not read for meaning (which disguises typos and spelling mistakes)

Cover letter:

  1. Limit to one page.  Check all contact details are up to date.  Address the letter to a real person – do not use Dear Sir/Madam (it means you haven’t done enough research)
  2. 1st paragraph – Say what job you want to apply for, provide the reference number (if there is one) and where you saw it advertised (puts recruiter in good mood as they get feedback on their advertising)
  3. 2nd Paragraph – state why you are a perfect fit for the role
  4. 3rd Paragraph – state that you are looking forward to meeting them at the interview (for which you are available at their request)
  5. For general on-line resumes see the excellent book about using Linkedin for job  searching by my friend Aaltje Vincent Career Management via LinkedIn http://www.amazon.com/Career-Management-LinkedIn-Aaltje-Vincent/dp/9049104398/ref=sr_1_9?s=books&ie=UTF8&qid=1318218179&sr=1-9
  6. For general job networking and search also see my fellow JIST authors Susan Britton Whitcomb, Chandlee Bryan and Deb Dib’s The Twitter Job Search Guide: Find a Job and Advance Your Career in Just 15 Minutes a Day http://www.amazon.com/Twitter-Job-Search-Guide-Advance/dp/1593577915/ref=sr_1_1?s=books&ie=UTF8&qid=1318218290&sr=1-1
  7. For more resume and cover letter advice check out my own books Amazing Resumes (JIST) USA, Brilliant CV (Pearson) UK, Resumes that get shortlisted (Allen & Unwin) Australia

26 Interview Tips

  1. The night before take your mind off the interview and go and do something else which is interesting and engaging.
  2. The night before the interview try and have as calm a night as possible. Go back through your résumé, flick through the material, go to a film, watch television. Just have a relaxed evening, don’t get too tensed up and have an early night and not too much alcohol. I would suggest that you avoid eating food with lots of spice or garlic in it. You don’t want to go to the interview the following day smelling heavily of alcohol or garlic, because that can be off-putting. Get a good solid meal and a good night’s sleep
  3. It is worth bearing in mind, that the person sitting on the other side of the desk interviewing you is human as well believe it or not. Prick them with a pin and they will bleed. (Note do not literally do this!)
  4. Take down accurate records of the time, date, and venue of the interview – so you know exactly where you are going and when (I know durrrr, but I could tell you a tale of one the leading international coaches who forgot to do this and missed a giving a presentation, or the hapless keynote called at home to be asked politely whether he was thinking of attending the conference, as there were 1000 people waiting to hear his speech – and no neither of these were me!)
  5. If there are clashes and you are already being interviewed that day for another job, you will need to consider rearranging the interview. The thing to do here is to consider which of the two interviews is the most important to you. Which job you really most want or which job is the one that you really feel you are most likely to get and then rearrange the least preferred interview for another day. You can be very polite about that and I would suggest that you don’t say that you are being interviewed elsewhere, but make another excuse such as you are unable to leave work that day if you are working, or perhaps a white lie ‘for personal reasons you are unable to attend on that day, but you would be more than happy to attend on any other day that they may care to choose’.
  6. Pull out from your work file the copy of the job advertisement and the résumé and cover letter that you sent. Study those closely and try to remember as many of the points that you made about yourself as possible.
  7. Any information that you found out about the company that you stored in your job file you should go through now
  8. Now is the time to make sure that you have your suitable attire for an interview. Whether that happens to be a suit or just a smart pair of trousers, a shirt, and some shoes that are well polished and look smart and match with the accessories.
  9. Not sure what to wear?  Generally wear clothes one notch smarter than the everyday wear in the job.  For trades roles, smart pressed button shirt or blouse and smart pressed trousers or skirt.
  10. Mindmap stories about a time when you achieved something at work, think up several examples for each selection criterion.
  11. In making up your stories organise them with these questions:
    What were the:

    • Dates
    • Names
    • Outcomes (in numbers, dollars, etc)
    • Locations
    • What Happened?
    • What is the Point?
  12. Use the common STAR formula for your stories – Situation, Task, Action, Results
  13. If you are an internal candidate, take a smarter set of interview clothes to work with you and put them on just before you are called. The contrast and the fact you have made an effort will impress. It also saves you spending the day wearing these clothes and increasing the chances of them looking tired, or worse soiled with coffee spills and the rest.
  14. Avoid strong cologne
  15. Avoid garish make up
  16. Consider removing or covering piercings and body art – yes I know they are lovely, my father was a sailor with tats on both arms, but even he covered them up when working as a Judge….
  17. The minute you walk through the door of the building on the day of the interview your interview has started. In fact, the minute you have a telephone conversation with the recruiter or the recruiter’s secretary the interview has started.
  18. Never make the mistake of patronizing or underestimating the administrative staff in an office.
  19. Don’t express opinions in the interview or where you can overheard, unless you are expressly asked to do so.  Then be careful and cautious in your answers if you do not know the background politics in the place.
  20. The cardinal rule in the interview is keep your cool. It is not the time to start arguing.
  21. If you are sure of yourself and you know where you want to go and what you want out of the job, then you should ask questions. Not asking questions at interview when invited to do so, gives the impression you are not interested in the position, or that you have not prepared properly
  22. Take your time to respond to questions
  23. If you do not understand a question ask for clarification
  24. Do not always accept the interviewers premise i.e. “So you left Bloggs and Co. pretty quickly, where did you work next?”. Why accept the interviewers premise that you left quickly? This is a typical trap, instead reply “Well I was at Bloggs and Co for a year, so I was there a reasonable amount of time, and in that time, the company restructured which removed any chances of progression in my specialist field…”
  25. Emphasize positives during interviews – do not dwell on negative experiences such as sackings, work disputes, long periods out of the work force. If you have had such problems in the past and the interviewer tries to get you to explain such events, you can try cutting this short by saying, “ I am really most interested in how I can best develop my career now and in the future, and I am positive I can make an excellent contribution…”
  26. Panel interviews (where two or more people interview you at the same time) are fairer for you, so do not be intimidated, they are less likely to be biased by factors such as personal rapport, race, gender and other irrelevant issues.

45 Testing Tips

For traditional face to face testing

  1. Ask in advance how long the test session lasts.
  2. Try to have a restful sleep the night before.
  3. Take a spare pen and pencil with you. (for face to face testing) (Stationery should be supplied, but you should bring your own in case the tester doesn’t, or the pen runs out)
  4. Go to the bathroom just before you go into the test room. (Don’t forget to wash your hands!)
  5. Now you’re ready to face the test, you can take plenty of steps to prepare yourself to do well. Once you’re inside the test room, follow these simple tips in the next section.
  6. Don’t be late arriving at the venue.

For online testing

  1. If you doing the tests at home or in the office, ensure you have quiet surroundings and a rock solid internet connection and mains power to your computer
  2. Switch off phones and other applications running on your computer like facebook, mail, twitter, linkedin
  3. If the test is not timed, consider using an open word file to compose answers to any open response questions to get the response right and grammatically correct
  4. Work through methodically, taking advantage of any opportunity to save your work
  5. If you have to provide a user name and password at login, make a record of it.
  6. When completed, if you know how to take a screen grab, take one of the final page that says you have completed, or even take a photo to prove you have completed the test

For all testing

  1. Read the test instructions very carefully.
  2. Check all the options first before deciding multiple-choice answers.
  3. Answer personality questions as honestly as possible but do have in mind the picture of an ideal employee for the role, would their answer differ significantly from yours?
  4. Go back and check that you’ve answered all the questions before you finish.
  5. Don’t have a late night before testing day or take the tests late at night.
  6. Remember to bring your reading glasses
  7. Don’t drink alcohol or take strong sedating medication (other than regular prescriptions) or other drugs before sitting a psychological test.
  8. Don’t take medication that can make you drowsy. (If you have to take medication, inform the tester in writing before you sit the test.)
  9. Don’t plump for the first choice answer without checking the other options first.
  10. Don’t worry if you haven’t answered all the questions in the time available. This is not unusual.
  11. Even if you approach a test in a positive manner, you may find that a number of the questions in personality tests appear to be either quite strange or irrelevant. In the next sections, you have a chance to try your hand at typical aptitude tests and explore how you can best handle the process of being tested.
  12. Personality and aptitude tests can work to your advantage. The trick is to understand why you’re being tested, to test the tester with questions of your own and to know enough about the tests to feel in control of the process.
  13. Personality testing is so complex, the experts find it difficult to agree on what works and what doesn’t. However, the theory called the Big Five has managed to gain a relatively high degree of support among personality test specialists.
  14. The Big Five theory is based on the fact that five broad areas of personality exist and that each of these areas reflect many different facets of personality. These five areas are:
  15. Agreeableness – Trust, compliance and modesty are signs of agreeableness. As the label suggests, agreeableness is about how well you get along with your fellow humans!
  16. Conscientiousness: Competence, achievement and self-discipline are qualities of conscientious people. The words ‘I can resist anything but temptation’ do not make a conscientious response!
  17. Extroversion: Warmth, assertiveness and excitement-seeking are examples of extrovert behaviour. Broadly speaking, being an extrovert is about enjoying getting on with with other people.
  18. Neuroticism: Anxiety, depression and self-consciousness are examples of behaviours that may fall under this heading. Neuroticism is the degree to which you’re relaxed and self-accepting (low neuroticism) or nervous, fidgety and self-critical (high neuroticism).
  19. Openness to experience: Fantasy, ideas and values can fall into this category. Creatures of habit who like everything just so and have the this is how it has always been done’ attitude aren’t open to experience!
  20. Personality tests can make people feel angry, but you can avoid this emotion by asking the recruiter or tester the following questions:
  21. How do these tests indicate to an employer how well I’ll do the job?
  22. How do these questions relate to employment?
  23. Why should I share such personal information with an employer?
  24. Despite what you may hear to the contrary, the truth is that personality tests do give an excellent indication of a candidate’s performance levels. A large amount of research has gone into this subject and documented independent evidence of the highest quality shows clearly that well-constructed personality tests are a useful tool in the candidate-selection process.
  25. A well-constructed and well-conducted test has the following features:
  26. The test contains at least 20 questions and generally many more (personality tests can contain up to 500 questions). Generally the more questions a test contains, the more likely the test can yield a reliable result.
  27. The test includes clear instructions and you’re tested in quiet surroundings where nobody else can see your responses.
  28. After you finish answering the questions, the people conducting the test are happy to answer your queries and agree to provide you with appropriate feedback.
  29. The people administering the test are able to produce evidence that your performance on the test is to be measured against an appropriate comparison group and that the test is administered according to the test manual.
  30. The people administering the test can produce verifiable evidence that the test relates to performance in similar sorts of jobs.
  31. If you encounter references to left- and right-brain abilities or handwriting analysis, be afraid. Be very afraid. Psychological tests have a bad name because of shonky practitioners who use unscientific, fad-like tests. Don’t hesitate to decline any test that makes you feel uncomfortable.
  32. Generally if a recruiter includes a personality test, he or she also includes an aptitude test. Unlike personality tests, aptitude tests are normally timed, which has become a controversial issue in the recruiting industry. One of the key international publishers of aptitude tests argues that recruiters shouldn’t be looking for people who can make snap decisions, but rather people who are prepared to mull over a problem and reach a reasoned answer. Despite this reasoning, the majority of recruiters still time aptitude tests.
  33. Numerical reasoning tests assess your ability to manipulate numbers, spotting patterns and progressions.

 

Read The Chaos Theory of Careers Chapter 1 for free here!

Read the first chapter of my new book The Chaos Theory of Careers for free here:

Transform your Career by Shifting: Shift 6 From Probabilities To Probable Possibilities

Shiftwork is the work we have to do to manage, thrive and survive in a world where shift happens.  I’ve identified 11 shifts that we have to make (see here), so far I’ve addressed the first five, and in this post, I address the sixth shift.  The earlier ones you can read by following these links:

 

Sometimes the best ideas come out of necessity.  It is Orlando Florida, in July 2005 and I am attending a session at the National Career Development Association Conference.  The presenters were two friends of mine Spencer (Skip) Niles and Norm Amundson – two of the most respected and accomplished Counselors in the business.  Unbeknown to me they are stuck for a topic for their joint session. Norm discusses with Skip an idea he has been kicking around about Probability Thinking and Possibility thinking and this becomes the topic for an engaging presentation.   So much so that I ended up writing a paper on the topic with Norm and Robert Pryor in the Career Development Quarterly (Pryor, Amundson & Bright, 2008). It also lead to the development of the Creative Thinking Strategy Card Sort (see this post).

Probability Thinking refers to our tendency to explore and privilege thinking about strategies that we judge to be the most likely to succeed in being implemented.  It refers to the most likely outcomes and rests on our ability to envisage such outcomes readily.

Probability thinking is both useful and seductive.  After all, it makes intuitive sense that we should focus on strategies or outcomes that are likely to happen, rather than wasting time considering “long-shots”. Probability thinking allows us to apply heuristic rules of thumb to situations rather than wasting valuable time considering each new situation in depth. Rather we can adopt a philosophy of past behaviour predicts future behaviour and this can get us a long way in solving our problems for little effort.  There is no point in re-inventing the wheel is there.

The probable is probable because it is probably going to happen. So Probability thinking can be a good strategy.

Well it turns out there are lots of reasons Probability thinking may not always be the most appropriate way of solving our problems, especially for those of us who are professional advisors, counsellors, coaches or guidance people.  The major problem with Probability thinking is that is encourages stereotyping of problems (lumping problems together under one banner) which leads to a stereotypical response (responding in the same manner to the same perceived class of problems).  However, given that people and the world are essentially chaotic in nature (Pryor & Bright, 2011) this means that a complex array of continually changing factors may undermine our assumptions that the problem we are facing is the same as one we faced in the past. Strategies that worked last time may not work this time.

The dangers of Probability Thinking for Professional Advisors is that many clients will hold off seeking assistance with their problems as they try to apply Probability Thinking strategies to their situation.  It is often when these fail that they seek our help.  Sure, sometimes, we can point out an obvious Probability-based thinking strategy that has been overlooked, but oftentimes the “obvious” solutions have already been considered or even tried. Offering more of the same is likely to frustrate the client, and not help them address their problem.

A good example of Probability Thinking in Career Development is the conventional use of interest inventories like the Self-Directed Search, or similar types of instrument.  These sorts of tests typically sample past behaviour or attributes (for instance skills that we believe we possess or have developed), or at least people tend to recall their past work, training and education when filling in these forms.  This can result in the vocational recommendations reflecting what a person has done in the past rather better than what they may want or be able to do in the future.   The vocational recommendations are based on what is probable given the person’s self-reported circumstances.  For instance it is not uncommon in Vocational Rehabilitation for a client who is prevented by injury from working in their lifelong occupation to complete one of these inventories only to have it recommend precisely the occupation that they are no longer able to pursue.

So Probability Thinking sometimes leads to unimaginative, uncreative, stereotypical solutions to problems.  It also can reinforce self-limited thinking.  Probable solutions to problems very typically reside within our realm of experience of the individual and are judged to be probable based on a self-estimate of ones capacity to implement the solution. It follows that if a person’s self-estimates are self-limited, they lack imagination or have limited experience, Probability thinking is likely to be limited in its effectiveness.

It is impossible for their to be a probable without a possible. If there is no possible, there cannot be a probable, it must be a certainty.  From a Chaos Theory of Careers Perspective (Pryor & Bright, 2011) certainties are few and far between. So we adopt the perspective that in nearly all situations there is a possible.  This is a fundamentally optimistic stance toward problem solving and this can help a client in of itself.

Possibility thinking is about thinking beyond the Probabilities to entertain more apparently distance, extreme and unrealistic options and strategies.  The word “apparently” reminds us that for many people, the block to their creative thinking is that they have a poorly calibrated rating mechanism for possibilities.  The negative and self-limited thinker is as quick to label strategies “unrealistic”  as the stereotyped and cautious thinker.

Possibility thinking brings in notions like wildest dreams, miracles, left-field thinking, Green Hat Thinking (DeBono), scaleable thinking (Taleb, 2007).   There are a range of ways of inducing Possibility thinking and the Creative Thinking Strategy Cards are a good way to help individuals and groups with their Possibility thinking.  The advantage of these cards is that it also addresses Possibility thinking as well, which allows individuals or groups to consider alternative strategies that vary in terms of their apparent plausibility, but also encourages people to plan out the Possibilities to turn them into Creative Strategies (see this post).

Creative thinking by using Possibility Thinking has the potential to both recognise andrealize the possibilities.  In so doing we can turn Possibilities into Probable Possibilities for implementation.

As Professional Advisors, I believe a lot of work could be profitably diverted to privilege Possibility Thinking supported by exercises like the Creative Strategies Card Sort, rather than too quickly being drawn into Probability Thinking.  The need for people to be strong Creative Problem solvers in their lives has never been stronger. Fortunately there are things we can do to help people in this quest.

References

Bright, JEH & Pryor, RGL. (2011). Creative Thinking Strategies Card Sort. Bright & Associates. (see this post)

Pryor, R & Bright, J. (2011). The Chaos Theory of Careers. Routledge. UK & New York.

Pryor R.G.L., Amundson, N., & Bright, J. (2008). Possibilities and probabilities: the role of chaos theory.  Career Development Quarterly 56 (4), 309-318.

 

 

 

Transform your Career by shifting: Shift 3 From Narrowing Down To Being Focused On Openness

Shiftwork is the work we all have to do to manage, survive and thrive in the face of a world where Shift Happens.

I’ve identified 11 shifts that we have to make (see here) and the first shift (see here) and second shift (see here) below I give a few tips about how to achieve the third one.

Shift 3: From Narrowing Down To Being Focused On Openness

When trying to make a decision it is easy to become overwhelmed by the choices and so it makes sense to narrow down those choices to a couple of alternatives or even better to one option.  This strategy is useful when:

  • making the wrong choice doesn’t matter much
  • when the situation is simple and you can think through all the implications of your various options
  • when all the alternatives are obvious and easy to understand in advance
  • when things are not not changing or not changing rapidly and can be predicted accurately
  • when you can reverse the decision and start over with the same alternatives still available to you

However many decisions, and many career-related decisions are not like this.  Often things are changing and changing unpredictably.  There are many complex factors bearing on the decision, and because of this uncertainty, changeability and unpredictability, it may not be possible to “undo” a decision.  Under these circumstances being too focused on one course or action of goal may mean failing to spot a better one along the way. Bright & Pryor (2007, Career Planning & Adult Development Journal) call this Luck Readiness (a term coined by my friend from Life Strategies Roberta Neault), or opportunity awareness.

Ways in which you can focus on openness include:

  • engaging in possibility thinking
  • entertaining “wildest dreams”
  • reading lots
  • reading material and attending meetings addressing topics outside of what you think of as your area
  • go to a gallery
  • go to a museum
  • see a music gig
  • talk to friends
  • talk to enemies
  • listen without talking
  • look for 10 reasons why someone else has got a point
  • see other ideas as gifts not threats
  • hold opinions but never be sure
  • be oppositional with your own ideas and open with others ideas
  • change your viewing/reading/learning/cultural habits
  • using the “I’m feeling lucky” link on google
  • read blogs
  • follow links on twitter
  • accept invitations
  • make invitations
  • vary your social life
  • sit in a different chair

  • rearrange your office
  • talk a walk in the woods/high street/mall/in your mind
  • travel
  • look at a scene, turn away, look again and see something different. Repeat 10 times
  • when things go wrong dont curse, instead say how curious I wonder why?
  • never conclude
  • appreciate quitting is often success – like smoking, drugs, reckless driving, make quitting work for you
  • network by giving and sharing yourself, your ideas and tips
  • if you must set goals set fuzzy ones
  • see yourself as lucky
  • experiment with everything
  • take things apart
  • be curious, especially about what you take for granted

Getting Amazing Results on your resume

Extract from Amazing Resumes by Jim Bright & Jo Earl, published by Jist

This post covers issues to do with CV layout, and how to deal with your education and qualifications on your resume.  Before the extract is a short background to the book.

Background

The material comes from my book Amazing Resumes.  This book is the culmination of over 10 years of scientific research into what gets resumes shortlisted.  My co-author Jo (now Dr Jo!) Earl completed her Masters Thesis in Organizational Psychology working with recruiters on what gets resumes shortlisted. Her work and that of many more of my team is included in this book. It means the advice you get has been demonstrated empirically to impress recruiters.

Why not become part of growing international movement who have found this book to be an essential part of their job search strategy.  The sister title in the UK, Brilliant CV, is a decade old best-seller in its 4th edition just out.  In Australia, Resumes that get shortlisted continues to be a leader, and the book is now in a Chinese version too!

We are proud of this book, and if you are a professional advising others or know someone who needs some help, we invite you to get hold of a copy through Amazon as we are sure you’ll find it will support your important work and most importantly help others get that all important job..

Amazing Resumes by Jim Bright and Jo Earl

Which Resume Is for Me?

Our extensive work has found that hiring managers prefer resumes that look conventional. This has been found in studies throughout the world. Most managers are conventional people, and they have a clear idea of what they expect to see when they read a resume. Reading a resume is a bit like walking into a restaurant—we know what to expect. In a restaurant, we know that there will be tables and a menu, that we will be asked for our order, and that we will have to pay for the food. We might even expect to leave a tip! Receiving an unusual resume would be like walking into the restaurant and seeing no tables or serving staff. We might figure out that there is a food vending machine to use, or alternatively, we might just walk out. Similarly, an employer might persevere with an unusual resume, or he or she might just reject it.

Before we look at some actual examples, we will take a look at what things you should put in your resume. The following is our list of important elements of a resume.

Tip: Use our 4-S rule: Keep it Simple, Structured, Succinct, and Significant.

Essential Contact Details

Always include your

  • Name you want to be known by—for example, “James Bright” and not “James Edward Harold Bright”
  • Home address
  • Telephone number
  • Fax number
  • E-mail address

Only give contact details for places where you are prepared to be contacted by prospective employers. If receiving a call or an e-mail at your current workplace might lead to embarrassing questions from your boss, do not give work contact details. Of course, if you want to include an e-mail address, it is now very easy to get a free e-mail account on the Web from companies like Hotmail (www.hotmail.com).

You must put your name, address, and telephone number on the first page of your resume.

Education and Training

If you haven’t had any formal education, obviously you omit these elements and should be thinking of using the functional or the structured interview resume. Have a look at the ideal candidate you constructed from the job ad in Chapter 4. What qualifications is our potential employer looking for? These qualifications are the ones to focus on.

Tip: Do not bore the reader by listing every qualification you have obtained—keep it to the relevant and impressive stuff.

Go through the list of qualifications you made in chapter 6 and determine which are relevant to the job. List the relevant ones in order. Some qualifications, like a college degree, are regarded as relevant information in most circumstances. Other qualifications, such as a first-aid course, may be seen as useful for some jobs, but would look odd being listed for others.

Although we have not researched where your educational details are best positioned, we find that what works best depends on how important and impressive your qualifications are to the position. Ask yourself the questions “How important are my qualifications to this position?” “How impressed will employers be by my degree I have or the school that I attended?” “What is most impressive, my qualifications or my work achievements?” If the answers to these questions are in favor of your educational qualifications, then place them toward the top of your resume (after the career objective statement or competencies and before your work achievements). If you answer in favor of your work achievements, then place educational details after your work details.

Our colleagues agree you should take a tailored approach to positioning details of your education where they are needed most. Wendy Enelow, author of the Expert Resumes series of resume guides, recommends that you “load” the resume—upfront—with your greatest selling points. Susan Britton Whitcomb, author of Résumé Magic (2003), has an excellent three-year rule of thumb for determining where to position your education. If you received a degree that is relevant to the vacancy in the last three years, place it toward the top of your resume. If you graduated more than three years ago and you have relevant work achievements to be proud of, place these first. Louise Kursmark, author of Sales and Marketing Resumes for $100,000 Careers and many other books, suggests that education be viewed as a foundational credential rather than as a key selling point. Remember, don’t waste prime resume “real estate” on something that will never sell.

Tip: Be clear and concise, and always refer back to the job ad to ensure that you’re remaining relevant.

When you do include your educational qualifications, you should order them as follows:

  • Highest postgraduate qualification—Masters or Ph.D., the subject, and the university at which the degree was earned
  • Highest undergraduate qualification—the degree, the subject, and the university at which the degree was earned
  • College qualifications—what college you attended and your grade-point average

This point may not apply to many people at all, but should you have a Ph.D., bear in mind that the title of Ph.D. dissertations can often appear to be so obscure or trivially narrow as to detract from a great achievement. Believe us, we have heard the sniggers that sometimes accompany Ph.D. award presentation ceremonies! If you have a very specialized title that is not going to be directly relevant to the job you’re applying for, stick to the subject discipline name (such as chemistry, physics, English, or psychology). For example, if you’re applying for a research role, a title such as “An investigation into the antecedents and consequences of brown squirrel mating rituals” might be better referred to as “Biology”—unless you are applying for a job that requires you to specifically monitor squirrels.

If you have a degree, it is probably not necessary to include your high school results unless they are exceptional. A degree will lead most employers to credit you with a certain amount of intelligence.

What might be useful is to list a few subjects you covered in high school, to give an indication of your versatility. For instance, if you have an arts degree, it is probably worth listing “courses included mathematics, chemistry, and statistics” or other numerate subjects studied at high school, as this gives an indication of well-rounded abilities. The opposite applies to science graduates, who might list English and history if applicable. List any extra languages that you speak, but see our later section on bias.

If there is any special thesis topic or aspect of your studies that is particularly relevant to the job, mention it here. With all qualifications, do not assume that the reader will understand what they are.

If you are applying for a job in the same country and state in which you were trained, and the qualification system has not changed in the last 10 years, it is safe to assume that the employer will understand the meaning of your qualifications. Otherwise, do not assume anyone else will understand your qualifications, and if in doubt explain what they mean.

Tip: When applying for a job in another state or country, don’t assume employers will understand what your qualifications mean. Explain your grades and degrees in the employer’s local system.

You can buy a copy of Amazing Resumes here

Working with a terminal illness

My late Aunt Sylvia Cox was an inspiration to me. She was not only my Aunt, she was a teacher at my High School.  Her enthusiasm for life and her naturally exclamatory style engendered a sense of fun and a sense of the possible in those around her.  Whether it was taking us for “puddle rides” in her ancient Morris Minor Traveller which involved swerving alarmingly across country lanes to hit puddles of water that would splash up through the hole in the floor of the car, or fitting 3 adults and 2 children into a Lancia Fulvia 2+2 sports car for a 3 hour drive to the Pleasure Beach at Blackpool, she was always innovative and fun.

When soon after retiring she was diagnosed with cancer she decided to keep in touch with her friends and family around the world using Skype.  She was the person who introduced Skype to me when she called me on it and told me!  She also used Skype to keep us all informed of her progress, which may have been difficult for her, but was something I was very grateful for. I am proud that a techboy like me was introduced to a new technology by his retired and ill Aunt.  It spoke volumes about her attitude to her terminal illness.

In many ways the passing of Steve Jobs reminded me of the similarities between my Aunt and the CEO of Apple.  They both faced questions of who to tell and when and how about their condition.  And they both used I.T. as part of that communication strategy.  I never thought my memories of my Aunt would be modified or linked in any way with Steve Jobs, which just goes to show how a person’s memory and life continues to grow and inspire one years after their passing.

For those still in the workplace living with a diagnosis of a terminal or chronic condition, not only do they have to deal with their emotional response to their condition, they have the very real dilemma of deciding what to tell their boss and work colleagues. Not everyone will want to be as open as my Aunt was with her colleagues, friends and family.

There are two ways of looking at this situation, the formal or legal one, and the career development approach. I have no ?legal training and so what I can say about this from a formal perspective is limited and readers are strongly advised to take advice from appropriately qualified independent legal advisors. If you are a member of a union, they should be able to assist.

The first point to make is that you have a duty to notify promptly your employer of your illness or incapacity and of the estimated duration of the absence as a condition of any sick leave you are going to take. Employers have a right to demand an explanation for unexplained absences from work, indeed I am told by lawyers that it could be argued that under Occupational Health and Safety laws employers who do not inquire into absences may be abdicating their duty of care to their employees. Consequently you should expect management to request information about any absences.

Ok, so much for the formalities, how in practice can you maximise the chances of keeping your job while at the same time dealing with the emotional shock and upheavals that accompany a diagnosis of a chronic or terminal condition??The first point hardly needs making it is so obvious, but you are likely to be in a highly emotionally charged state around the time of medical investigations and diagnosis. When under such stress, we do not make the best decisions, and understandably our focus is on ourselves, our well-being and our loved ones. The employer generally ranks very low?in our priority list, however the remuneration they provide may well rank as important. Consequently you need to give yourself the best chance possible of communicating clearly with your employer. Try writing out or talking out with a sensible friend, what you want to tell your employer. This will help you collect your thoughts and communicate?more coherently when the time comes. Take a little time to gather your thoughts about work and to decide on your strategy.

Do not be tempted to quit in an emotional state. Think through your actions. If you are going to require the financial support of a regular income during the course of your illness, the stresses of continuing to work need to be balanced against the stresses of being unemployed and being financially insecure. Even if you do not need to work?for the money, think very carefully about the sense of social support, recognition and social contribution that can accompany work. Do not throw away such things lightly.

Despite your personal circumstances, the reality is that work goes on for your employer, and they have a responsibility to their other employees, customers and shareholders. Consequently, you might want to consider framing your discussions with your employer in terms of how you are going to continue to meet performance expectations. Do not be tempted to personalise the situation or become resentful if the employer seems to be coldly indifferent to your circumstances. If your goal is to continue to make a professional contribution, then you need to behave professionally. You are likely to be treated a whole lot better if you maintain a dignified and supportive approach to your colleagues and boss, than if you simply “trade” on your illness.

Openness in communication with your manager is an essential for most people at work. Understand the nature and course of your diagnosis and ask your medical advisors about how your illness and treatment is likely to affect your performance at work. Test yourself so that you are fully confident you know as much about the impact of your illness as possible and remember there are no stupid questions if you do not know ask your doctor and ask again for clarification it is part of their job. When you fully understand the nature of your illness, plan out how you see this translating into your work situation. How long realistically will you be able to continue with your duties? What modifications to your duties or workplace will be required, when and for how long? What are the realistic best and worst case scenarios relating to?work? Once you have set out these parameters you are in a good position to have a meeting with your manager, where you can set out all of this information for them.

If your condition is one that is not likely to impact upon your work or your work colleagues, or not for a long time, then your condition is not a work-related issue at this stage and there is no obvious reason to inform your managers about it. However if your condition is going to impact upon your work, or is going to be plainly obvious to your managers and colleagues you should not delay in discussing the matter with your boss.

You need to decide on a preferred “communications policy”. In other words, you need to decide who you want to share?your diagnosis with. Some people will prefer to limit knowledge of their condition to a manager and no one else, whereas others will want the information disseminated more broadly. You need to discuss this with your manager and make it very clear what your preference is. Remember your manager may well have an obligation to report your case?to their superiors and so on.

Even if you have close friends in the workplace, your boss should still be the first (or a very close second) work colleague you inform. The last thing you want are rumours starting and your boss hearing second- hand. Your goal is to get your boss on-side as a supporter. Schedule a meeting at a quiet time, such as the end of the day or early morning when there is less chance of interruptions. Indicate that you want to discuss something of importance, and that you will need at least 30 mins to an hour. Indicate that you need to see them reasonably urgently. After the meeting, follow up with an email, or a note (keep copies of either), politely thanking them for their time and setting out briefly your understanding of what was discussed and what was agreed.

My golden rule of all communications is to get it in writing. Keep a dated written record of all meetings, and communications with people at work. Write up notes as soon as possible after face-to-face meetings or even?corridor conversations, and date them. Keep the records up to date and limit your entry to the facts of what occurred do not include any defamatory opinions or reflections. If someone reduced you to tears, say so, but do not write down a lot of personal attacks about the other person. Why go to all this trouble? Simply to cover yourself in the?event that the employer becomes unreasonable or reneges on an agreement.

If you fear that being open with your boss is likely to result in your sacking, it is likely that your boss would also sack you for any regular or long absences for treatment, so unless the impact of your illness is not going to impact on your work, you have little to lose in informing your boss (and lots to gain, because you are actually helping your boss to manage you better).

Finally, I have known cases where the most irritating, anti-establishment employees who were convinced their boss hated their guts, found after diagnosis of a terminal illness that the boss became their greatest supporter. Most people (and that includes most bosses!) are compassionate, reasonable people, but like most people, they can be cold-hearted or unreasonable if approached in the wrong way. Be honest, be proud and be positive. Nobody and no employer could ask for more.

(Dedicated to the memory of my Aunt Sylvia Cox)

The Seven Myths of Stress

Here are a range of different everyday experiences. How might you feel in each of these circumstances?

  • You are having your family to stay for Christmas
  • Your partner of the last twenty years announces they are leaving you for your best friend (you might feel relief!)
  • You go to hospital for a major and risky procedure (trying to find a parking spot?)
  • You are about to give a public presentation with your Boss in the audience

It is easy to imagine a range of reactions to these life events or experiences and a review of the popular literature suggests they can be all summed up by the word ‘stress’.

The implications of stress needing a ‘cure’

This view that stress requires a cure is a very common one and has lead to a situation where many different approaches have been proposed or are currently marketed.

Scientific approaches

There are the Scientific approaches such as the use of drug therapies to control anxiety or depression.  Prozac is a particularly popular example in this category.  A drug that is seen by some in society as providing the crutch that helps them deal with the daily grind of life.  A second major scientific approach can be seen in the psychological therapies such as cognitive behaviour therapy which addresses the reasoning and appraisal processes that may be related to dysfunctional behaviour.

Alternative approaches

There are countless alternative approaches to the problem that enjoy varying levels of scientific and popular support such as aromatherapy and laughter therapy.  The ABC, of course, recommends doing a Sigrid Thornton, and packing up your frazzled city life and moving to an alternative diet-stress bucolic country life.

Consumer therapies

If of course, your taste or budget does not run to giving it all up, salvation may be at hand in your own bathroom, bedroom or kitchen via the purchase of any manner of contrivances such as bubble baths, massage oils or low stress foods all guaranteed to address your stress!

What is a myth?

The Oxford Shorter Dictionary defines myth as “a widely held (esp. untrue or discredited popular) story or belief; a misconception, a misrepresentation of the truth”

When I use the term ‘myth’ I am not using it in its strongest form to mean an untruth, rather something that is commonly believed that may be a misrepresentation of the truth.  Many of the myths identified deserve more rigorous investigation.  Some of the myths are controversial in the sense that large bodies of evidence have been presented in their support. However, even in such cases, there are reasonable grounds to be cautious due to a variety of conceptual and methodological shortcomings.

Myth 1: Stress causes illness

It is a commonly held belief that stress leads to illness.  A survey of 114 adults in the UK in the late eighties and found that stress was commonly believed to be associated with heart attacks and nervous breakdowns.  There is little reason to think that these commonly held beliefs have changed much since then.  Here is just a tiny fraction of the evidence.

Stress and coronary heart disease (CHD)

Evidence of the link between stress and coronary heart disease is also confused and beset with methodological difficulties.  It is commonly believed that high work demands lead to stress and CHD, but this doesn’t appear to be the case.  In a recent review of 25 studies, 17 of the 25 studies showed an association between job control and CHD, but only 8 of the studies showed an association between job demands and CHD.

Stress and breast cancer

Another apparently commonly held belief is that stressful events are associated with the onset of breast cancer.  Baghurst et al (1992) found that 40% of South Australian women surveyed believed this.  Futhermore Steptoe & Wardle (1994) reported that almost half a sample of medical experts were either undecided or confident that stress caused breast cancer.

There are published studies supporting this link, however equally there are many studies that have failed to confirm this link.  Even the recent study finding a link concluded that ‘the results speak against the conventional wisdom that .. Stress factors influence the development of breast cancer”

While some links seem to be weak, contrary or non-existent such as the link between stress and work demands, or stress and breast cancer, there does seem to be some evidence linking stress to job control and CHD.

Myth number 2:  Executive stress causes Coronary Heart Disease

Myth number 2 seems to be a little easier to nail as a just plain wrong! Despite the widespread view, even seen  in Medical reference texts as recently as the 1980s, that executives are more prone to stress it is almost certainly wrong, and indeed probably precisely opposite to the truth.

A major UK study measured new cases of angina, severe pain across the chest, and diagnosed ischaemic heart disease in 10, 308  senior and junior ranking British Civil Servants and found precisely the opposite relationship – that those occupying the lower ranks in the organisation were far more likely to be experiencing stress than their more senior colleagues.

Indeed in a related earlier study by the same team, they found males in the junior ranks of the civil service to have 3 times the 10 year risk of coronary mortality compared to their senior counterparts.

Perhaps the ultimate Executives –are the various prime ministers and presidents around the world.  A quick comparison of the UK, USA and Australia shows that if they can avoid assignations in the US, foot in mouth disease in the UK or swimming outside the flags in Australia, they tend to live a lot longer than their male counterparts see figure 1.

Figure 1 Longevity of Prime Ministers and Presidents born and dying around C20th compared to average male life expectency during the century: UK, USA and Australia

This comparison, also holds for Prime Ministers and Presidents born in the 19th century.  Clearly this elite group differ on a range of factors including wealth, education, social support, access to health care and so on, but these types of differences are also found when comparing CEOs and their employees.

Myth No 3: People respond differently to stress as a result of differences in personality

There is some good evidence to suggest that people vary in their experience of stressors, both in terms of whether a stimuli is perceived as stressful and the perceived intensity of the stressor.  (So two people subject to the same nasty boss might perceive it as a nuisance or really stressful). However there is little good evidence that their reactions differ greatly (ie both may people might experience similar increases in blood pressure when the boss is around).

Myth No 4: That stress can be measured by a simple questionnaire scale

It is a seductive proposition for many people whether they are purchasing the services of a consultant to conduct a stress audit in their organisation or whether they are completing a check list in a magazine or training course to believe that these scales will somehow provide an accurate measure of your levels of stress.

There are many measures of stress.  These range from inventories of psychological or physical symptoms, life event check-lists  and scales assessing the number or intensity of stressors in the work environment.  These are assessing diverse and often different factors which come under the umbrella term of stress, but cannot be said to be measuring ‘stress’ itself. A measure which actually asks people directly to rate their level of stress is open to a wide range of different interpretations and is therefore not meaningful.  Thus, even the measure known called ‘The Perceived Stress Scale’ mentions the word stress only once!  In fact, it is doubtful that it is possible to develop a valid or reliable questionnaire of anything like reasonable length that will really encompass everything that different people mean when they to  ‘stress’. However there are varyingly accurate and reliable measures of more defined concepts such as anxiety or depression.

Myth No 5: Stress can be cured or managed through relaxation, meditation and exercise

There is some reason to believe that some interventions may have some beneficial effect – both exercise and stress management courses can lead to improvements in mood and physiological indicators.   We do not know the mechanisms for these effects, that may work because you are taking time out of your schedule to relax or are thinking of other things. If so, it may be that expensive courses are not required: a regular walk with the family dog of an evening, or a hot bath away from the children may have the same effect.  Alternatively it could be that just having a person taking an interest in your problems helps. Nor do we know how long such mood effects last.  Furthermore, while some interventions can be shown to have benefits, it is not entirely clear that this has anything to do with improved ability to manage in the face of stressors.

Myth No 6: Stress can be cured by changing the way we work

The idea of preventing stress by removing the stressors (e.g. by reducing job demands and increasing job control) is certainly logical and has moral and ethical advantages over the alternative of training people to tolerate stressful environments.  However, the evidence we have  suggests that these interventions seldom work.

In a recent study, 2 matched pairs of departments were compared.  In the work redesign group the employers participated in problem solving committees that identified workload and communication as key stressors.  They developed plans to address these issues. The other (control) group did nothing. One year later the departments that had attempted change showed no improvement over the control group and in some cases negative results.

There were several mitigating factors such as a change in personal and other organisation wide changes that impacted upon the workers in the study which only serves to underline the difficulties in implementing these types of solutions.

Myth No 7: Stress is increasing

It is fitting to conclude the list of myths with this one, as this is perhaps the most popular starting point for many stress management programs and newspaper articles on stress. We have all read about the ‘increasing pace of life’, the ‘increased job insecurity’, the ‘lack of the old certainties’ etc etc.  However, those few commentators that actually try to justify such remarks generally turn to figures for compensation claims and the like.  However, whether such figures genuinely represent a rising tide of stress problems or merely increasing awareness of both the concept of stress and the availability of compensation is difficult to determine

Typically this myth is established by listing a variety of stressors from modern life, but how can we compare the impact of the telephone ringing all day with the risk of infectious disease or infant mortality (both of which are lower today). It is a bit like trying to determine whether Bath Ruth is better than Sammy Sosa, whether Bradman’s 1948 Invincibles Cricket Team was better or worse than Steve Waugh’s team, or whether Dixon of Dock Green was better than The Bill! It is not to suggest that we experience less stress today than earlier generations, rather, it seems that comparisons between then and now are highly likely to be unreliable, and may lead to over simplistic theorising about the causes of stress based upon spurious comparisons with the past.

Adapted from my book Stress: myth, theory and research (also available in UK )co-authored with Dr Fiona Jones.

Note: This article is designed to encourage a critical consideration of what we think we believe. I acknowledge that research in this area has advanced since the book was written for instance in linking stress and CHD. However much remains remarkably similar.